Refund policy

Return & Refund Policy

We want you to feel confident shopping with embodied by Grace. If you need to request a return, please review the policy below.

Returns

Return requests must be submitted within 7 days of delivery.

To be eligible for a return, your item must be unworn, unused, and in the same condition in which it was received, with all original tags and packaging intact. Proof of purchase may also be required.

To request a return, please contact us using the contact information provided on our website. Do not send an item back without contacting us first. If your return is approved, we will provide return instructions and the appropriate return address.

Approved returns must be shipped according to the return instructions provided. Items returned without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the incorrect item, contact us as soon as possible so we can review the issue and determine the appropriate resolution. Photos or other information may be requested to help us process your claim.

Return Shipping

Unless the return is due to an incorrect, damaged, or defective item for which we determine return shipping should be covered, customers are responsible for applicable return shipping costs.

Exchanges

Please contact us before requesting an exchange. Exchange availability depends on the item and available inventory. Additional payment or shipping requirements may apply.

Refunds

Once an approved return has been received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Questions

If you have questions about a return or refund, please contact us through our website before sending anything back.

European Union Orders

If an order is subject to mandatory consumer cancellation or return rights under applicable law, those rights will apply regardless of the standard return window stated above.